While many companies have invested a lot of time and money in the technology behind Customer Relationship Management, most forget about the complexities of support for the people who will use the technology.
After I was hired full-time, I hit the ground running and have loved it here ever since.
We are in the midst of an organizational culture shift that is helping us not only work together better, but also support our clients in a more agile way.
You want to talk to an actual person when unexpected problems arise.
We knew we could do better– we’re a one-stop shop for a wide range of products and services. We needed to do a better job of describing who we are.