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Getting Sales and Dealers to Keep You in “the Loop”
Manufacturer Increases Dealer Reporting 122% and Conversions by
48%
Annually, one of our clients, a b-to-c manufacturer, distributes more than 100,000 leads
to its nationwide dealers. Their dealers have our SmartLead lead management system at their fingertips to track results of the leads the manufacturer sends to them. However,
until we implemented a lead follow-up program, the manufacturer couldn’t measure results. They didn't know which leads distributed to the
dealers purchased their product, a competitor’s or none at all.
Did any of these leads buy their product or a competitor’s? Who knows? Sales people
at the dealers weren’t entering lead results data into the lead management system. This made it impossible for the manufacturer to produce
accurate ROI and analytics
reports.
We helped the manufacturer close the communications loop and increase dealer reporting
compliance by 122% and conversion rates by 48% in one year. Here’s how we did it.
The SmartLead Contact Center regularly contacted each dealer to follow-up on the leads distributed to them. Dealers were
encouraged to record sales results in the lead management system. This simple follow-up phone call put the manufacturer’s ROI and analytics
reports back on track.
Download the case
study to learn more.
In these times it’s more important than ever to get a true read on your ROI.
Are you getting everything you need to make smart marketing decisions? Call us. Our web-based lead
management system with an integrated sales force automation system, and our comprehensive lead management services can serve all of your lead
management needs.
800.735.3237
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